We just raised a $30M Series A: Read our story
2018-05-23T10:30:00Z

What needs improvement with Acronis Backup?

23

Please share with the community what you think needs improvement with Acronis Backup.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
2121 Answers

author avatar
Top 5Real User

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing. It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

2021-09-10T11:02:58Z
author avatar
Top 20Real User

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions.

2021-08-03T19:55:58Z
author avatar
Top 5Real User

The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures.

2021-07-12T15:22:17Z
author avatar
Top 20Real User

It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs. We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres. There are many other types of databases that Acronis does not support. I would like to see more mobile applications available. It would be very nice. We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer. It would be good if Acronis could get the recommended hardware.

2021-05-20T11:38:03Z
author avatar
Top 20Real User

The solution is on-premises and therefore is not very scalable. The solution already covers all of the requirements I need. I don't recall missing a feature or capability. The solution could use a single sign-on integration that can default to the admin dashboard. Right now, it's only username and password. If you had had an additional two-factor authentication, this would be beneficial for me.

2021-04-22T17:27:05Z
author avatar
Top 5Reseller

The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.

2021-02-26T14:32:21Z
author avatar
Top 20MSP

The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers. Our customers were disappointed with this product and discontinued the service.

2020-12-14T06:53:51Z
author avatar
Top 20Real User

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

2020-12-10T02:30:01Z
author avatar
Top 20Real User

Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible. If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating. Another one feature I would like to see added is an agent to back up MySQL databases as well. They've got an agent to back up Microsoft SQL, but there is not an agent to back up MySQL databases.

2020-12-08T17:57:07Z
author avatar
Top 20Reseller

They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.

2020-10-21T04:33:54Z
author avatar
Top 10Real User

When I first started using Acronis, I found it a little bit confusing when it came to the configuration. Sometimes I have a problem where my settings need to be reset. However, I have been using it for so long that I know what I have to do it fix them.

2020-09-16T08:18:34Z
author avatar
Top 5LeaderboardReal User

I would like to have more hardware space. It would make it better. I would like to have two more terabytes.

2020-07-16T06:21:00Z
author avatar
Top 5LeaderboardReal User

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover. I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important.

2020-07-13T06:55:37Z
author avatar
Top 5Reseller

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers. So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution. Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement. When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.

2020-07-05T09:37:00Z
author avatar
Real User

One of my clients is using version 11.7, which I feel has quite a few bugs and is not easy to work with. I always recommend that my clients upgrade to version 12.5. It is much more stable and better than the older version. When an error occurs, the information is not always easy to understand and these messages should be made more clear. Because our system is not connected to the internet, we cannot use the incorporated links to the knowledge base.

2020-06-28T08:51:00Z
author avatar
Consultant

We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference.

2020-06-04T09:41:22Z
author avatar
Top 20Real User

I'll be completely honest, it's a very annoying product. The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

2020-03-25T07:03:00Z
author avatar
Real User

I feel like this product a little bit locked in the past. This is not a feature-rich solution. I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions. We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster.

2019-05-16T06:50:00Z
author avatar
Real User

The manual is too simple.

2019-03-08T01:20:00Z
author avatar
Real User

They need to continue working on it to make it work more smoothly and faster.

2018-06-20T11:13:00Z
author avatar
Real User

Better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice.

2018-05-23T10:30:00Z
Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.