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What needs improvement with Assyst?


Please share with the community what you think needs improvement with Assyst.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
44 Answers

author avatar
Top 5LeaderboardReal User

We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals. Another area we would be interested in seeing is further support for MS Teams. We have used the APIs to work solutions but as soon as the graph APIs from Microsoft come out of Beta, we would love to see a packaged app here that is supported through upgrades like the rest of the Axios products.

author avatar
Top 5LeaderboardConsultant

The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release. Technical support could be improved.

author avatar
Real User

I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

author avatar
Real User

* End-user interface * The concept of the main request and its related tasks or decisions * Reporting module * CMDB integration * Pricing for incidents * Knowledge management features.

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