Please share with the community what you think needs improvement with Assyst.
What are its weaknesses? What would you like to see changed in a future version?
The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release. Technical support could be improved.
I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.
* End-user interface * The concept of the main request and its related tasks or decisions * Reporting module * CMDB integration * Pricing for incidents * Knowledge management features.