Product Leader at a tech services company with 51-200 employees
Real User
2019-09-22T06:41:00Z
Sep 22, 2019
We have not had any major problems with Bitdefender, it seems to be quite good. There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful. They were working on the encryption management for laptops, and if they complete it then it would be helpful.
Channel Manager at a tech services company with 11-50 employees
Reseller
2019-07-04T07:00:00Z
Jul 4, 2019
Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies.
Security Technician at a government with 1,001-5,000 employees
Real User
2019-06-26T05:25:00Z
Jun 26, 2019
The solution can be improved by being able to pull up the localization key map of the user. Also, to be more international, not just American compliant.
Information technologies at a financial services firm with 11-50 employees
Real User
2019-06-26T05:25:00Z
Jun 26, 2019
We are having trouble on the server side. But also on the endpoint side. For example, specifically on my computer, I couldn't run it, so I had to remove the program. I'm not using endpoint security for now, especially not Bitdefenders right now. We find it's making the machines run slow. We're also having problems in the service groups. When we run GravityZone it suddenly goes very slowly. Some processes are bad and we can't use some features, so we had to uninstall some products from the service of some endpoint devices. We are using about 2000 endpoints and 2000 servers. They seem to have problems installing for the client. We can't seem to find support when we do an install. Uninstalling it is a problem as well. Recently, I tried to uninstall from my computer and when I tried to deploy it, it was hard for me to uninstall it. I have found some tools, but it was really hard to remove it with them too. It must be optimized in my opinion. Because it makes the machine very slow. In the past, we were using ESET NOD32. It was very good, it was not making the machine slow. It was normal. The machine was fast when I'm used ESET, but when I started using Bitdefender it made my computer very slow. It's not just me. My colleague is complaining that the machines are becoming very slow after using Bitdefender. They should make uninstalling easier and improve the service side, but also make it removable on demand locally. It needs to be removable from the local service, not the cloud.
Owner at a tech services company with 11-50 employees
Reseller
2019-05-15T05:27:00Z
May 15, 2019
The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing. Bitdefender is very productive because since we started selling Bitdefender for the past ten years, we've had almost about six different revisions. Every year and every six months there are improvements in their products, based on feedback, customer needs, changes in technology, and so on. For example, people were talking about encryption, so today you have GravityZone that has the ability to perform disc encryption. Disc encryption is done to ensure that your disc isn't attacked. Clients were requesting for endpoint detection EDR, which right now they have been able to incorporate. At any point in time, they have always been improving. Every six months there are new features. Every three months new features come in to address the needs of these customers. Bitdefender has consistently been very pro-active in virtually all the places we've installed. We ask our clients if they have any issues with the product. All of them say that it's very easy to install and to understand and that they don't have any problems with it. Any global requirements are constantly incorporated. Our clients want to see some intelligence built into reporting but they saw that most antivirus solutions don't do analytics. Bitdefender has acquired a new company that does analytics so the analytics software gets input from the antivirus then it is able to correlate and give you the analytics that are required.
Datacenter Engineer at a university with 501-1,000 employees
Real User
2019-03-19T10:11:00Z
Mar 19, 2019
There is room for improvement in the communication between servers and endpoints. The performance there needs to be much better. When we install endpoints and they communicate with the appliance server, we notice a drop in endpoint performance. The endpoint automatically connects and the policies are applied to the endpoint but the performance does not meet our expectations. In terms of additional features, I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing. A remote desktop between the server and the endpoints would be a useful feature in Bitdefender.
The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior.
The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics. We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports.
Bitdefender GravityZone Ultra is an endpoint security solution that offers protection against even the most elusive cyber threats. The solution provides a full range of security capabilities, including threat detection, pre- and post- compromise visibility, alert triage, automatic response, advanced search, investigation, and more. It is designed with a single agent/single consoler architecture, is cloud-native, and also supports on-premises deployments.
Bitdefender GravityZone Ultra...
We have not had any major problems with Bitdefender, it seems to be quite good. There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful. They were working on the encryption management for laptops, and if they complete it then it would be helpful.
At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit.
Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies.
The solution can be improved by being able to pull up the localization key map of the user. Also, to be more international, not just American compliant.
We are having trouble on the server side. But also on the endpoint side. For example, specifically on my computer, I couldn't run it, so I had to remove the program. I'm not using endpoint security for now, especially not Bitdefenders right now. We find it's making the machines run slow. We're also having problems in the service groups. When we run GravityZone it suddenly goes very slowly. Some processes are bad and we can't use some features, so we had to uninstall some products from the service of some endpoint devices. We are using about 2000 endpoints and 2000 servers. They seem to have problems installing for the client. We can't seem to find support when we do an install. Uninstalling it is a problem as well. Recently, I tried to uninstall from my computer and when I tried to deploy it, it was hard for me to uninstall it. I have found some tools, but it was really hard to remove it with them too. It must be optimized in my opinion. Because it makes the machine very slow. In the past, we were using ESET NOD32. It was very good, it was not making the machine slow. It was normal. The machine was fast when I'm used ESET, but when I started using Bitdefender it made my computer very slow. It's not just me. My colleague is complaining that the machines are becoming very slow after using Bitdefender. They should make uninstalling easier and improve the service side, but also make it removable on demand locally. It needs to be removable from the local service, not the cloud.
The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing. Bitdefender is very productive because since we started selling Bitdefender for the past ten years, we've had almost about six different revisions. Every year and every six months there are improvements in their products, based on feedback, customer needs, changes in technology, and so on. For example, people were talking about encryption, so today you have GravityZone that has the ability to perform disc encryption. Disc encryption is done to ensure that your disc isn't attacked. Clients were requesting for endpoint detection EDR, which right now they have been able to incorporate. At any point in time, they have always been improving. Every six months there are new features. Every three months new features come in to address the needs of these customers. Bitdefender has consistently been very pro-active in virtually all the places we've installed. We ask our clients if they have any issues with the product. All of them say that it's very easy to install and to understand and that they don't have any problems with it. Any global requirements are constantly incorporated. Our clients want to see some intelligence built into reporting but they saw that most antivirus solutions don't do analytics. Bitdefender has acquired a new company that does analytics so the analytics software gets input from the antivirus then it is able to correlate and give you the analytics that are required.
There is room for improvement in the communication between servers and endpoints. The performance there needs to be much better. When we install endpoints and they communicate with the appliance server, we notice a drop in endpoint performance. The endpoint automatically connects and the policies are applied to the endpoint but the performance does not meet our expectations. In terms of additional features, I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing. A remote desktop between the server and the endpoints would be a useful feature in Bitdefender.
The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior.
The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics. We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports.
In future, maybe this will need to provide cyber threat intelligence feeds which could help to have proper visibility of new security threats.