Please share with the community what you think needs improvement with Check Point Virtual Systems.
What are its weaknesses? What would you like to see changed in a future version?
We would like to be able to scale out such that we can increase performance within a cluster with more active nodes. Our biggest complaint concerns the high resource usage for IDS/IPS, as we cannot turn on all of the features even with a recent hardware upgrade. A great enhancement for this solution would be an active-active or multi-active scalability. As we need to fulfill higher bandwidth demands due to increased cloud usage and research-driven data exchange, we might need to look for other vendors with more competitive pricing.
If you compare the GUI with the Palo Alto and Cisco, they're very easy. Check Point, due to its design, is a little bit complex. They should make the GUI easy to use so that anyone can understand it, like Fortinet's GUI. Many companies end up using Fortinet because the GUI is very easy, and there's no need for training. They just deploy the box and do the configuration. Also, we have to inform customers that with Check Point there's no need to purchase any routing device. Check Point can do that routing as well as the Firewall and the IPS. The marketing should be stronger, to show that customers only need one box to handle all the features. It will be cost-effective and enhance the performance and value, but because of their poor marketing, customers don't realize this. In the future, a color string would be powerful. Sandboxing should also be offered. Many people want the Trend Sandbox but not on the cloud. In the Middle East, there is a policy for Sandboxing that states it should be on Trend as per the government law. They have Sandboxing solutions on the cloud, but they have to bring the solution onto Trend also. Palo Alto has Wildfire, Cisco has Talos, and Forcepoint has one available as well. In the future, routing protocols should be more supported like OSPF and BGP. There needs to be integration with the SDN. I don't know if SDN is there or not in Check Point, but SDN is one of the major requirements nowadays.
The knowledge base that is available is limited and it is on a closed network where only a customer or certified engineer will know about it. A beginner who wants to learn about the product actually has to enroll in training or get certified and have a valid license or certification to access information. That is something I find strange as most users would like to know about it. The new users would like to be able to see those areas and what type of concerns or any configuration issues they may have before deciding to work with the product. To me, that is a simple open-mindedness. In terms of the availability of the system and functionality of the product, there's no concern. But the problem is that efficient VSX (Virtual System Extension) deployment is complicated. Most of our customers are afraid to deploy any configuration changes because they are afraid something will happen. It's not the same situation as with other products. I guess the reason behind it is the kind of architecture which they are using. There are more possibilities to crash than other products. That is the feedback I normally get from end-users, but even so, for us, I would say it's one of the best product.
Reporting needs improvement. It's difficult to utilize properly. Currently, I'm in a situation whereby a client of ours is looking for reporting on their organizational unit. Check Point has failed to do that. We've been trying to do it for the past month and we haven't been able to. We've also gotten techs from Check Point to call us to help and we just can't get the solution to do what we need it to do. Sometimes, if you aren't familiar with the solution, it can be a bit complex, but it does become easier to use with time. However, every time they launch a new version, it becomes more complex and you need to take time to get familiar with all the changes. For every version that they upgrade, you need to upskill yourself.
The stability of the solution could be improved, but this is the problem of all the solutions in the market. This isn't just a problem specific to Check Point.
I would like to see an improvement on the zero-day threat detection. It is also not very user-friendly, so it would be great if it could be less complicated and easier to operate. The dashboard needs to be easier to use. Also, if the solution could be cheaper, it would really help, because it is very expensive. I would like to see sand boxing added to the new version.
The management console can be simplified because at the moment, it is a bit of a challenge to use. I would like to see support for software-defined wirings in the next release of this solution.
I would like for them to develop guides. If you compare it with Cisco, you can just type out any problem you're having regarding Cisco and you will easily get a solution. With Check Point, it's not easy to get a solution.