Please share with the community what you think needs improvement with Fortinet FortiMail Cloud.
What are its weaknesses? What would you like to see changed in a future version?
It is slightly difficult to configure FortiMail in the cloud with Exchange on-premise, especially the quarantine mailbox access for end-users.
Networking should be simplified.
The initial setup should be simplified. It was very involved and the influence of the setup for the delivery of the mail was quite complicated. The setup of the rules can be improved. I think it should be simplified and would be the best improvement in the system. It is quite complicated because there is a lot to use, and there are many different logical systems to understand to determine if there is spam or not, and if you don't use it correctly, you can create even more problems. Everything that you need is inside and all that you have to do is to compose the rules correctly and to the way that you like. The configuration for FortiMail is very powerful. I would like to see the interface simplified and make the configuration easier.
As far as improvement, I would like to see additional troubleshooting tools. It would be useful to have different types of reporting so that you can monitor how your emails are flowing and not just have to go to the logs and see them one by one. Maybe you want to look separately at the details on your main server, SMTP server or how your head spam controller controls are working. It would be useful to have the reporting tools to do this. Maybe the reporting just needs some improvement. Troubleshooting tools are the first concern but I would also like to see some additional notification options in the system. For example, when the system quarantines emails there should be an option to notify administrators that a quarantine has been performed. This way you don't have to go and manually check the server periodically to see if anything is quarantined and needs attention. It should have live spam and live quarantine portal accessibility. It is not really optimal to have it every two or three hours or two hours. With a live portal, you could attend to the issues more efficiently and either release the emails or delete them. Live access is really something that I think would be good.
The downside of this solution is that it is difficult to implement policies on FortiMail. As an example, if a customer manages FortiMail using a different SCL, it is difficult to implement in the customer's box and FortiMail.
I've not been able to use more than two domains in the back end. I like to view logs for the different domains. If I add any other domain I'm not able to get a proper cPanel for that domain. I am talking about login factors. I'm not able to see logs for different domains in a different Window. Basically, it's an issue in the login process.
This solution is expensive, so the pricing could be improved to be more competitive. I would like to see more advanced sandbox features, where you can actually download to a machine where you can test.
This solution is slow and it should be made faster.
The dashboard could use improvement. However, I noticed there was a feature for auditing added to Fortinet in the last update. That is the only thing relevant to me, as the information security manager at my site. I gather information about risk and the maturity level we have reached by using Fortinet and FortiGate is great for me.
When it comes to security, this solution is not as efficient as other products. Email sorting is missing from this solution. When it comes to internationalization, especially with the time and date, this solution is very limited. We need a third-party appliance to take care of that.
The URL filtering, inside the email, for example, when you receive an email, or I can send you a link inside the email copy, email security can detect to see if I am a hacker, a virus or something malicious. It will spoof my email. When sending or receiving an email, the engine is supposed to scan each link, each file, and the content, to deliver or receive a clear or clean email message. The URL filtering and handling should be enhanced because it doesn't support all languages. I believe that this would be easy to enhance in the future. In the next release, I would like to see email encryption, as it is currently it is not in place. Sophos is offering email encryption and if Fortinet enhanced this feature they could compete with Sophos. Also, Archiving is not currently in place.
What do you like most about Fortinet FortiMail Cloud?
Thanks for sharing your thoughts with the community!