Please share with the community what you think needs improvement with Imperva Incapsula.
What are its weaknesses? What would you like to see changed in a future version?
I would like to have support for SSL management and secure DNS.
The rules surrounding the making of web applications could be improved.
If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.
The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack. Clients also often complain about the cost of the solution. They should consider adjusting their pricing models. We would like them to hire people in Sweden because it's quite hard when people are sitting in the UK or Belgium because some of the customers really want them to be local. In the next version, they could include more products or more solutions in this solution that you can add on. They need to build more features that they can add so they can help the customers who don't have a particular solution in hand. Most of the end-users are looking for an easy way to manage all of their solutions. Today we're selling a lot of smaller solutions, and they need to have a lot of different management solutions that we can offer to clients.
One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.
I think the pricing needs some tweaks.
The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work. The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.
Imperva now offers add-ons to add functionality, but I would like to see these included in the product, even if it would cost more.