Information security engineer at PricewaterhouseCoopers
Real User
Top 20
2024-03-22T11:43:24Z
Mar 22, 2024
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
A business endpoint is any device (such as mobile phone, desktop, laptop, tablet, server, or any virtual environment) that is physically an endpoint on a business’s enterprise computer network.
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
It's been good for months but bad on older endpoints. Only performance issues.