We performed a comparison between Oracle CRM, Salesforce Sales Cloud, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"The most valuable features of the solution I like are its stability and customization."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"CRM's performance is good, we've never faced any issues with it."
"Case management, incident management, and request management features are valuable."
"It is very simple."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"Contact records are most valuable."
"You can capture all the contacts that relate to an account or business, including personal details."
"Salesforce Sales Cloud is a stable solution."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"The reporting features are useful."
"Suitable for all sizes of organizations."
"The solution is stable."
"The user interface is excellent."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"SAP CRM has a good performance."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"I'd like to see more feature enhancements."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"With Oracle CRM, people report some usual downtime and frequent outages."
"Oracle CRM should have more integration with different platforms."
"It’s complex to customize the tool."
"The licensing is expensive."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"An area for improvement would be the ease of configuration."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"The interface could be improved."
"The navigation must be improved."
"In terms of stability, there are some latency issues."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"They should improve the design to make it more appealing to users."
