Acronis Backup Review

User-friendly and good technical support, but the initial setup is complex


What is our primary use case?

We are using this product to back up our HDS node, which is part of a six-node cluster.

What is most valuable?

The most valuable feature is the extra protection, especially for the backup.

The interface is user-friendly.

What needs improvement?

The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers.

Our customers were disappointed with this product and discontinued the service.

For how long have I used the solution?

We have been using Acronis for the past three years.

What do I think about the stability of the solution?

This is not a stable product because of the antivirus component. There are a lot of issues.

What do I think about the scalability of the solution?

We have not tried scaling but we have almost 800 users.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup is complex and it took a month to deploy.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are billed annually and there are no extra charges.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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