Acronis Backup Review
It takes long to backup data using Acronis and Acronis doesn't really help much when it becomes complex.


Valuable Features

I prefer the features of cloning hard-disk to hard-disk. Also I like the backup function in the old version of Acronis which is more friendly than the new one which is more complicated and unfriendly to use.

Improvements to My Organization

Acronis helps to backup data on a server and also to manage some cloning from 1 PC to another using the method. Normally I use Norton Ghost to do the clone however since I used the Acronis true image 2013 I found it to be very useful and not time consuming.

Room for Improvement

It takes a long to backup data using Acronis backup and recovery v11 and I found Acronis support not really helpful as they always suggest to update the software instead of solving the issue with the current version. I would prefer if Acronis would look into their old version and try to enhance it, rather than use new functions on the new version, I would rather stick with the older version.

Use of Solution

3 years.

Deployment Issues

Yes

Stability Issues

Yes

Scalability Issues

Yes

Customer Service and Technical Support

Customer Service:

6 out 10

Technical Support:

6 out 10

Previous Solutions

Yes because I am looking for something easier to use and time conservation is very important in any organization re: backup.

Initial Setup

The initial setup is straightforward however some companies prefer to do customization, which makes it complex and Acronis does not really help much when it becomes complex, especially for backup into the storage or NAS.

Implementation Team

In-house and vendor team (about 3 out 10).

ROI

5 years.

Pricing, Setup Cost and Licensing

Original setup is costly and for some companies, they will think whether they should implement using Acronis or not.

Other Advice

I think you need to look into business requirement especially when implementing the backup system and make sure the backup software that you buy is 100% fully capable and 100% fully supportive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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