Arbor DDoS Review

The implementation was done by a vendor team, and they were excellent

What is most valuable?

  • Very user-friendly GUI
  • Simplest way of mitigation
  • Predefined filters/techniques to easily stop the attacks and start mitigation.

How has it helped my organization?

My last project was with the biggest banks of India (almost all of them) and MNC, so it helped us to protect their network from present DoS/DDoS attacks.

What needs improvement?

Auto mitigation is a feature provided when DDoS is observed on any of link/customer (configured under auto mitigation). It automatically starts mitigation with default filters. In default filter mode, there could be an impact on the customer’s link,

E.g., if we have enabled monitoring of internal traffic for that link/customer, it starts mitigation on legitimate traffic. It can also creates looping in the network for any misconfiguration, which can impact the ISP’s internal network and the customer's link utilization.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

A seven out of 10, because response times from Arbor TAC are little higher.

Technical Support:

An eight out of 10. Very good.

Which solution did I use previously and why did I switch?

Not applicable.

How was the initial setup?

Not applicable.

What about the implementation team?

The implementation was done by Arbor itself. They were excellent.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

Not applicable.

What other advice do I have?

Be in direct contact with Arbor TAC rather than choosing a vendor in-between.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We protect our internal network as well as customers.
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