Aruba ClearPass Review

The advanced RADIUS functionality is the most valuable feature for us. It needs to be more intuitive to use with simplified administration.


What is most valuable?

The advanced RADIUS functionality is the most valuable feature for us.

How has it helped my organization?

It is possible to connect corporate people and external people to the WiFi with certificates by doing CA and on-boarding for external people and traditional Radius for the corporate people.

What needs improvement?

I'd like to see improvement with RADIUS and guest on-boarding. It also needs to be more intuitive to use with simplified administration.

For how long have I used the solution?

I've used it for two to three years.

What was my experience with deployment of the solution?

There were issues with High Availability and very important changes and issues with version upgrades.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

How are customer service and technical support?

2/10 - it was very difficult to find the correct assistance. If we could find the right one, we would be happy.

Which solution did I use previously and why did I switch?

We previously used Cisco NAC Guest Server and AMI GoPod. ClearPass is the evolution of AMI GoPod.

How was the initial setup?

It was too complex. There is too much functionality in one device such as RADIUS, Guest, Provisioning, On-boarding, and NAC.

What about the implementation team?

The implementation was done in-house. It is the corporative authentication solution and the Guest Portal for the customer.

What other advice do I have?

It is a very complete solution with some important functionalities, but it can be difficult to implement and the support is not the best.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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