Bitbucket Server Review

With premier support, we like that we receive a timely response and have assigned representatives.


What is most valuable?

Horizontal scalability & high availability are the most important features that we are looking forward to from the Stash DC. With respect to the premier support, timely response and the fact that we have assigned representatives is great.

How has it helped my organization?

The premier support has helped Cisco in mitigating risk and reducing cost.

What needs improvement?

Will let you know in a couple months. Still in the process of evaluating the product.

For how long have I used the solution?

We use Stash Data Center and Premier Support. We have been using it since January 12, 2015.

What was my experience with deployment of the solution?

None, so far.

What do I think about the stability of the solution?

Testing under progress.

What do I think about the scalability of the solution?

In production, we still have the single instance of the product and it has scaled pretty well and no major issues reported thus far.

How are customer service and technical support?

Customer Service:

Very good but I have some feedback with respect to the support.

1) Currently, we have a limitation of 3 resources for interacting with Atlassian support. It would be nice to increase it to 5-10 because we have to internally depend upon identified users to communicate to the Atlassian. Or else, have this support aligned to the Cisco mailer alias so that multiple users within Cisco will be notified and can use the same user name to raise support requests with Atlassian.

Technical Support:

Very good but would be good to have a user interface in Atlassian.com to manage the users at our end instead of having to communicate each time to the premier support to manage users.

Which solution did I use previously and why did I switch?

We are still using SVN but we moving toward git because of the flexibility it provides.

Which other solutions did I evaluate?

Nope, our engineering wing had done some analysis and they suggested Stash. Hence, we directly jumped in.

What other advice do I have?

If folks out there are looking to move to a more agile approach for development, Agile Jira + Bamboo + Stash DC will definitely be a great way to go since these systems seamlessly integrate with each other. Premier support is definitely recommended.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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