Citrix SD-WAN Review

Good security, documentation, and technical support, but the price should be lower


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

One of the use cases was as an optimizer in a low-bandwidth area where I wanted to replace the MPLS connection.

What is most valuable?

The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions.

This solution gives me IPv6 layering over IPv4, which is helpful for some environments.

The documentation is very good.

What needs improvement?

I would like to either see the price reduced or have it packaged with other products to give better value for the money. For example, other solutions have multiple services embedded in their appliance, which gives better value.

For how long have I used the solution?

I have worked with NetScaler SD-WAN in several projects over the past three years.

What do I think about the stability of the solution?

This is a stable and mature product. We have few admin support cases and the maintenance is very limited.

What do I think about the scalability of the solution?

This solution scales out well. We generally work with large business and enterprise-level organizations.

How are customer service and technical support?

The technical support from Citrix is very good. If I am stuck while performing a setup, I can get immediate support while I am on the call.

Which solution did I use previously and why did I switch?

I have also work with similar solutions from Riverbed. I found that the documentation and support from Citrix were better.

How was the initial setup?

Setting up is a little bit complex. It is definitely not done with the click of a button.

For us, it normally takes about a week to understand the requirements and deploy it.

What's my experience with pricing, setup cost, and licensing?

As NetScaler is now, I find it quite pricey.

What other advice do I have?

My advice to anybody who is considering this product is to first understand the business and the requirements. No solution should be purchased in haste. I have seen businesses with proper tools but they don't know what to do with them.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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