EMC VNX [EOL] Review

Customer service responds on time. ​The management software could be easier to use.


What needs improvement?

Ease of use of the management software

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We don't have any case where we need to add more storage on this product.

How are customer service and technical support?

Customer Service:

Customer service does respond on time.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. When I came in to my company, they were already using this product.

How was the initial setup?

Initial setup is not as straightforward as other new storage that is available now; there are many things to do to create pool, LUN.

What about the implementation team?

We implemented it through the vendor team; they have the knowledge on how to implement the product.

What's my experience with pricing, setup cost, and licensing?

You need a lot of licenses in order to use this product, which makes the product expensive; the maintenance contract price also increases significantly every year.

Which other solutions did I evaluate?

I did not evaluate other options, as they already implemented the product before I started working at the company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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