Experian Data Quality Review

You need the right person to make the best of this product and you need to allow them a good amount of time to work.

What is most valuable?

The easy, fast and fully repeatable consolidation, analysis and output of data from multiple sources in multiple formats.

How has it helped my organization?

It has given us the ability to build information that wasn’t otherwise there, to build confidence in our applications, to troubleshoot data effectively and focus our efforts on genuine errors. We have much improved our ability to say whether a problem is really there.

What needs improvement?

The stability is not perfect but has improved a lot in the latest version. The online training is very useful but needs expanding and updating – it has loads of potential.

For how long have I used the solution?

Around 1 year.

What was my experience with deployment of the solution?

I was not part of the deployment process.

What do I think about the stability of the solution?

Yes but we are still not sure whether these are really OS or VMWare issues. We have it on VMware and have encountered some issues with running out of memory, but have not been able to repeat them reliably, and generally it is remarkably fast and responsive.

What do I think about the scalability of the solution?

This is not an issue in the context I work on – our data is not big.

How are customer service and technical support?

Customer Service:

Very good – they are still a small enough company to give a high level of personal and knowledgeable support.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

We did not previously have a solution in this sense, we just used Excel!

How was the initial setup?

I was not part of the installation process. The process of ingesting data is very straightforward once you understand the concepts (which are complex, though useful, and can be very confusing). The online training is very helpful here, although it needs updating.

What about the implementation team?

A combination of both and they worked together well. The vendor team are very expert in the product.

What was our ROI?

Not within my knowledge in financial terms but it has made a marked difference for this department in generating happy customers and reliable, repeatable data about data. It could be larger if we bring in new kinds of data.

What's my experience with pricing, setup cost, and licensing?

This I don’t know – the day-to-day cost is licensing and mainly my time.

Which other solutions did I evaluate?

I was not part of this process.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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