F5 Advanced WAF Review

Scans a lot of traffic to protect the corporate web server

What is our primary use case?

We use the F5  Web Application firewall to protect our corporate web server. The security of our web is our absolute highest priority.

How has it helped my organization?

We've only been using this solution for six months now, so we can't really see any improvement yet.

What is most valuable?

The most valuable feature is network detection intelligence and the ability to get extra internal access. I don't have knowledge about all the functions but, because it is a fully automatic process, the devices scan a lot of traffic. It is automatically set up to protect our web.

What needs improvement?

The administrator's user interface and some of the settings can sometimes be very complicated to understand. It would really help if they could be easier and more user-friendly. Perhaps the developers can add a training video that shows users what to do. I am sure it is a good product and you only need some experience to become familiar with it.

Another thing that may need improvement, is upgrading from one version to another. It is good, but it can be faster. 

For how long have I used the solution?

We've been testing the F5 -BIG-AWF-VE Web Application for six months now and we plan to implement the solution in July.

What do I think about the stability of the solution?

It is a very stable solution. We currently have three administrators and about 300 users working on it.

What do I think about the scalability of the solution?

The scalability is great because we can change or set this device up for almost everything. We can even extend to other functions and buy new licenses - this product will automatically adapt to these new functions. For example, we can buy a license and F5 will automatically extend to these functions. It is a very simple process to extend functionality to this device. You only need to install the license and configure it.

How are customer service and technical support?

The technical support is perfect. Our company is a corporate partner, and we can also use services directly from other international support centers.

Which solution did I use previously and why did I switch?

It was a very difficult decision to find the right solution. We used open source software before to protect our system's open source architecture.
We switched to F5 WAF because, for us, professional services are absolutely necessary. There are other cheaper options on the market, but when you need support, it can sometimes be a problem. 

How was the initial setup?

We've incorporated our partner and he initiated the setup of this device. He used both the manual and the automatic setup options, and then he compared the two options. And now, as we are in production, we choose either automatic setup or manual setup. The automatic setup is quite easy, but the manual setup is complicated. It all depends on what you want from the product.

What about the implementation team?

Our partner was responsible for the initial setup. 

What other advice do I have?

I will rate the product a nine out of ten. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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