Grasshopper Review

One of the features I enjoy the most is the capability in which you can get a number without having a physical office.


What is most valuable?

One of the features I enjoy the most is the capability in which you can get a number without having a physical office. Our company works virtually. We each have an extension and voicemail. You do not need new hardware. Just download the app to your mobile phone and you are ready. When calling back, you open the app and dial from there. This is a great software for start-ups, virtual offices and small businesses.

How has it helped my organization?

It's been great. Having a phone number with a professional voiceover is key to a successful company. This feature of extensions helps us allocate the calls according to the clients' needs. The customer can chose from tech support to accounting, or even operator. Grasshopper has allowed us to improve in our customer support.

What needs improvement?

An area that needs immediate improvement will be the monthly minutes. This feature of monthly minutes affects when trying to contact new leads, do follow ups and conference calls. You want to have the peace of mind that you can talk to a client without thinking about the minutes.

For how long have I used the solution?

I have used it for one year.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service are great; very helpful, knowledgeable and friendly.

Technical Support:

Technical support is 8/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We were using a regular mobile phone and we needed something professional.

How was the initial setup?

Initial setup was not complex at all.

What's my experience with pricing, setup cost, and licensing?

It is a great tool for a start-up, virtual offices and small businesses. Once the company is stable enough, then you can transition to a VoIP system.

Which other solutions did I evaluate?

Before choosing this product, we also looked in to RingCentral.

Which version of this solution are you currently using?

App
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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