Helix ALM Review

Efficiently Prioritizes Work Using Filter Tables, Though Look And Feel Is Outdated

What is most valuable?

Filtering tables of requirements and defects, because it allows me to easily focus on the items that I need to work on for any given day.

How has it helped my organization?

It allows us to prioritize work for a given time period and sort by priority when viewing the status of our work.

What needs improvement?

  1. The look and feel of the interface is very outdated.
  2. There is a steep learning curve for novice users to accomplish even basic tasks.
  3. The MDI interface usually interferes with what you’re trying to see.
  4. A modern web interface as the sole interface would be much preferred.

For how long have I used the solution?

Eight years.

What do I think about the stability of the solution?

In previous versions, the client would disconnect from the TestTrack server if I switched from a wired network connection to wireless (while undocking my laptop). This seems to be fixed in recent versions.

What do I think about the scalability of the solution?

When searching across large databases, it’s difficult to find specific items based on the Summary field.

How are customer service and technical support?

I haven’t used Seapine / Perforce tech support directly. I have only interacted with our internal TestTrack administrator for technical issues.

Which solution did I use previously and why did I switch?

We have used TestTrack for as long as I’ve been employed at my current company.

How was the initial setup?

I don’t perform the initial setup of servers or projects.

What's my experience with pricing, setup cost, and licensing?

I don’t know about this aspect.

Which other solutions did I evaluate?

I didn’t choose this product, but I’ve used other similar ALM softwares. Atlassian Jira is a far superior product in my experience.

What other advice do I have?

Don’t attempt to integrate other products into TestTrack.

Example: Automatically linking code revision numbers to defect fixes or extracting requirements into other formats.

Which version of this solution are you currently using?

Helix ALM Client
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Perforce, Atlassian, IBM and others in Application Requirements Management. Updated: August 2021.
534,057 professionals have used our research since 2012.
Add a Comment
ITCS user