IBM Tivoli Access Manager [EOL] Review

Keeps our web applications secure despite the Web Portal Manager not implementing the full set of functions

Valuable Features

Web security.

Improvements to My Organization

It keeps our web applications secure.

Room for Improvement

Web Portal Manager does not implement the full set of functions found in the command line

Use of Solution

Nine years.

Deployment Issues

There are some challenges between major version upgrades. We usually wait for the first fix pack before evaluating the system for an upgrade.

Stability Issues

Early versions had issues but since version 5.1 it has been very stable.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Very good.

Technical Support:

It depends on who you get. Some Level One technicians are better than others. When you get to Level Two and Three it's much improved. We've dealt directly with the developers on several occasions and those folks are the best.

Previous Solutions

No previous solution was used.

Initial Setup

I was not involved in the initial roll-out but did participate in the upgrades from v4.1 to v5.1 and from v5.1 to v6.1. Junction file format changed from v5.1 to v6.1 which cause some challenges.

Implementation Team

In-house implementation.

Other Advice

IBM directory server offers the best roll-out experience. We are just beginning to look at using Active Directory for our repository,

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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