IBM Tivoli Identity Manager Review
​Sometimes ITIM bus doesn't configure properly but I've found account workflows to be valuable.


Valuable Features

Account Workflows.

Improvements to My Organization

It reduced the help desk support calls and reduced password sync issues.

Room for Improvement

ITIM/ISIM pre-installation may take some time. User need to create itim instances manually. IBM can bundle all the pre-installation components and make a single installation package.

Use of Solution

Three years.

Deployment Issues

No issues encountered,

Stability Issues

Sometimes ITIM bus doesn't configure properly. Need to monitor the system health periodically

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Very good.

Technical Support:

Very good.

Previous Solutions

No previous solution used.

Initial Setup

It is straightforward,

Implementation Team

Implemented in house.

ROI

It reduced the help desk support calls and therefore, saved help desk resource time

Other Solutions Considered

Yes we also looked at Oracle products.

Other Advice

It is a very good product and easy to maintain accounts and easy to integrate with target system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

Abhinav SrivastavaConsultant

The issue in ITIM buses is mainly due to the any network glitch between WAS and Database server, which blocks all the requests from ITIM. And ITIM keep blocking all new requests till the time previous requests have not been cleared from WAS which is present in the form of Translog ( from all the servers of the clustered nodes). Whole process requires complete restart of WAS servers and ITIM Database. This is more frequent issue in Windows environment than Linux\Unix environment. IBM should look into this as it is known issue and should provide some permanent fix for this.

14 April 15
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