InfinityHR Review

Custom Reporting and One-Click reports are valuable features for Benefits Administration

What is most valuable?

The Custom Reporting and One-Click reports, because I work in the field of Benefits Administration.

How has it helped my organization?

It can offer Benefit Admin as a value add to our current payroll services.

What needs improvement?

The system will timeout and not allow access, on occasion, which can really be problematic for our current framework. The Export Utility will not connect to some SFTP servers, regardless of whitelisting.

For how long have I used the solution?

Three and a half years.

What do I think about the stability of the solution?

Yes, there have been issues.

What do I think about the scalability of the solution?

Yes, larger employee counts stress the Export Utility’s ability to generate files.

How is customer service and technical support?

It is a five out of 10.

Which solutions did we use previously?

No, we did not have a previous solution.

How was the initial setup?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

What other advice do I have?

Great solutions, but test in the sandbox before implementing.

Disclosure: My company has a business relationship with this vendor other than being a customer: Channel partner.
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