Address correction batch mode and suggestion list
Improvements to My Organization
Billing/customer contact departments used to verify all addresses manually, it used to take weeks. Now that we run all the addresses through AddressDoctor, we know what is a deliverable address and what is not, and we see the suggestion list for the addresses which are not deliverable. Great in reducing human effort and errors.
Room for Improvement
Suggestion list and batch mode
Use of Solution
Customer Service and Technical Support
Customer Service: 8/10Technical Support: 8/10
A little complex, in configuring the suggestion list in the admin console and content management.
Vendor, very goo knowledge and experience.
Pricing, Setup Cost and Licensing
I know it reduced a lot human effort which in turn means savings but I don't know the exact figure.