I use AddressDoctor to validate address on a e-commerce site (based on WebSphere Commerce) for a company lead on food production. It is simple to use and results are always correct. Options used to configure validation request and details provided in result, such as which field is changed and why.
Improvements to My Organization
I'm not involved in this aspect, but reports underline delivery failure decreased.
Room for Improvement
Nothing, according to me only data source need to be increased to support new market, like eastern Europe.
Use of Solution
Since 2012, when new site version was released. 2011 if you consider also build time.
No problem during deployment; only some issue during development to fit AddressDoctor model whit OOB one.
Customer Service and Technical Support
Good, response is fast and detailed.
Yes, switch was decided by client because previous system is not reliable like AddressDoctor and it doesn't support market where client is.
Complex to adapt data model provided using web service and e-commerce one. Furthermore, I developed two different result management (for customer service and for end user) to fit business requirement.
Other Solutions Considered
Yes, previous versions of address validation (QAS).
Pay attention to configuration. Correct configuration can help implementation and reduce integration time.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 23 2014