Ivanti Endpoint Security for Endpoint Manager Review

Covers all aspects surrounding the endpoint and it manages mobile devices and laptops in the same console

What is our primary use case?

Our use case for this software is to implement, consult, and propose the software to our clients,

What is most valuable?

Ivanti is really good. They have a very good vulnerability database in which even if it is used for other products like BMC or Microsoft, the vulnerabilities and patching database is well filtered and very well documented. It allows us to have better management.

It only downloads the patches that are important to you. It works really well for patching for software distribution.

The key differentiator is that it manages mobile devices and laptops in the same console. Windows and Linux are on the same console. This is the only product that does this. It's really the best in the industry. 

What needs improvement?

I am in touch with the manufacturer now because the mobile onboarding process needs improvement. When you open a new mobile, you automatically come onboard the mobile on the Ivanti platform but it needs some improvements. It needs to be more automatic. We are installing it now for our customer so we're hoping the vendor will improve it. 

In the next release, I would like for them to make it easier to connect it with other IT service management tools like ServiceNow and BMC, not only the Ivanti ones.

For how long have I used the solution?

I have been using Ivanti Endpoint Security for around five years. 

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It is easy to scale.

Ivanti is good for large businesses and smaller businesses. You only need one person to manage all of the endpoints. 

How are customer service and technical support?

Their support has changed throughout the years and now when we don't have any local territory manager. A year ago we had a consultant in an office in Spain. Now, we have to reach out to other regions. It's a little difficult for our region. I reach out to France and the US. 

We have good webinars and other means of support. 

How was the initial setup?

The initial setup was easy. 

For the setup, your company has to be well structured regarding the active directory. If it is well organized then it takes around a month or even less to deploy 90% of your endpoints. 

You also have to prepare packages, reporting, and things like that for the setup.

Which other solutions did I evaluate?

The main difference between Ivanti and other similar solutions is that Ivanti covers all aspects surrounding the endpoint. It covers everything. It is a very specific product for this type of management. It has everything under the radar and you can manage every aspect that you want. Compared to other solutions, it has a very wide scope. 

What other advice do I have?

My advice to someone implementing this solution is to organize your active directory and your user profiles. Also, make sure to organize the access roles and identity management because this will help the installation go quickly. You will get the advantages of the product quicker.

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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