What is most valuable?
The most valuable features are definitely the security it provides and the ability to code to the roles, so that way, when the people come in, they actually have their roles identified and then, we're able to actually distribute the data through the message, to them. Role usage has really been important for us.
How has it helped my organization?
I think the device itself has helped us quite a bit. We're able to do things a lot faster, because of the device. Because we identify the policies, we're able to layer the policies that are already written. People don't have to rewrite code multiple times. We write a policy one time, and then we're just able to just drag it over and reuse it for other things.
What needs improvement?
I've used the device since it was the Layer 7 device, and it's come a long way. I think from a mobility standpoint, there's a lot of things that we do, and we have to create our own policies.
I think the product's getting better every iteration, and they're adding more and more functionality to it, that allows us more reuse.
I would just like to see where it's going to go through the roadmap, and I think it's got great, great potential.
For how long have I used the solution?
We have been using it 8-10 months.
What do I think about the stability of the solution?
It's been very stable for us. We're using it as an appliance, so whenever we need to put new ones in, we just download it, implement it, and then just pull over the configuration files for it. It's been very, very stable for us, and the patching's been fantastic.
What do I think about the scalability of the solution?
It's definitely a scalable solution, so you can create clusters in production. What we've done is, we got a cluster on our main data center, and then we've got one in our backup data center. Then we can add on to that as we need to, and use the load balancing functionality to scale it indefinitely, as much as we need for our load.
How are customer service and technical support?
The support that we've received has been fantastic. We've been able to talk to people everywhere from pre-sales, actual technical people, whenever we need it. Literally, the support team has been 100% behind us. We get stuck on something for a very, very short period of time before they're there to help us.
They've been easy to contact, not only via the normal contact through the phone number, but even through emails, they're very, very responsive to us.
Which solution did I use previously and why did I switch?
I'd used it before, so when we created our mobility team, with me as the manager, I knew that this is the device I was going to have to put in front of all my services in order to make them reusable.
It was once we'd actually standardized and built everything out, then we made room for the device, so it was just no more than procuring the device, and putting it in place at that point.
When I’m selecting a vendor, I want to look for somebody who cares about me as a customer. I want to find somebody who actually wants our solution to work. I think the team has been fantastic at that. I look at what other customers think about the support and, have they gotten anything good from their support teams? I look at that.
I think the last thing that I would look at would be price, to be honest, because I care more about the solution. Is it going to work for us? It's a partnership. When I meet a vendor, and we're actually going to put in one of their tools, or we're going to use a tool, or an appliance or whatever, to help us, then that to me is a partnership, and we're in this solution together. That's what I really, really got from CA.
How was the initial setup?
The setup was very easy. We just downloaded the actual VM appliance; implemented that. There are six or seven steps that you do to configure it for the environment. Once we set up our load balancer and stuff, it was up and running and ready for us to use. It's very, very simple.
The patch process is the same way. All you do is you download the newest version, put it out there, and then just do those six or seven steps, and we're up and running. We can replace it very quickly.
Which other solutions did I evaluate?
I did some due diligence. I think you always have to do some due diligence, and I looked at some other products. I don't think any of them met my needs, not as good as this product did.
What other advice do I have?
I think it can get better, and it has over the different versions. 9.1 came out, and it offered some more functionality. They've added more products around the solution to make it better, so I think there's always room for improvement. I think it's been very, very stable for us. It's worked every time we've needed it, and it's allowed us to do a lot better for as a company.