Layer7 API Management Review

The product implementation was complex, but the tool has a good user interface and is easy to use

What is our primary use case?

I have used this tool for my customers, as I am a service provider, not an end user. I have dealt with implementations and configurations for CA API Management.

We implemented the API versioning for software services and REST services.

How has it helped my organization?

Mostly, it can identify client IT and user accounts to give them a lot of business logic. It can also provide API versioning. It can provide different versions to different customers, but the original API are the same.

What is most valuable?

Controlling microservices for my customers.

It provides a good user interface and is easy to use.

What needs improvement?

It is not user-friendly because you have to know so many programming languages.

What do I think about the stability of the solution?

It is a stable product. I have had no issue with it.

What do I think about the scalability of the solution?

The scalability is good.

When it comes to supporting a large number of APIs or transactions, the performance is not bad, because it is in staging. We have not moved it to production.

Our client's environment has four CA API Gateways.

How is customer service and technical support?

The technical support responds very quickly by email. The last time that I communicated with the technical support, I asked them, "If MariaDB, instead of SQL, is compatible with CA API Gateway?"

However, now CA's entire product service is poor in Taiwan, as there is no local support.

How was the initial setup?

The implementation of CA API Management was complex. It took us (my colleague and me) six months to implement with two people. My colleague was responsible for implementing the API Gateway. 

My colleague is a system engineer. Because I am a programmer, I am in charge of the design and customizability. It is a complicated solution. You have to know so much IT knowledge to do the implementation.

What was our ROI?

The solution helped us to quickly publish and monetize APIs. I have used versioning responses to publish or send APIs to different customers with different versions.

What's my experience with pricing, setup cost, and licensing?

It has a reasonable pricing model by instance.

What other advice do I have?

I would not recommend the product based on how it has performed to implement it. I did not like working with the product.

We have not used it to modernize legacy systems via microservices, APIs, or developing a new platform for mobile. We also did not use it for connecting data to apps via APIs.

I am not familiar with the security aspects of the solution.

We stopped offering the product as a service a month ago since the product no longer belongs to CA. In Taiwan, I believe no one will buy CA products anymore because it is no longer trustworthy as a company, since the products are no longer supported.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner reseller.
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