I have used the solution across three different jobs. At Canadian School, I improved operations by implementing audit automations that allowed me to understand changes in the AD. I also utilized the self-service password portal so users could conduct resets without needing IT tickets. Video feedback about this use case was provided to ManageEngine and is still posted on their YouTube. At Cognita, I managed ten international schools from Singapore to Australia where I rolled out the solution's audit features and self-service password portal. I did not include the ticketing system in rollout as there was one already in place. In my current role at FMCG, I rolled out the audit feature but not the self-service password portal. We use the on-premises solution but link it to our Azure AD for cloud services.
