Melissa Data Quality Review

Helps us reduce UPS charges for incomplete or bad addresses

What is our primary use case?

Customer address verification.

How has it helped my organization?

Decreased charges incurred from UPS for incomplete or bad addresses.

What is most valuable?

Address verification. It ensures our customers get their packages, and we aren’t charged for incomplete address information.

What needs improvement?

Further improved address data.

Also, I'd generally prefer an API-based solution going forward, and one that does fraud verification at the same time.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Supportive as needed. Have not required much support.

How was the initial setup?

There are some hitches, especially with the new encoding, but otherwise it’s relatively simple.

What was our ROI?

Generally, the cost is ROI positive, depending on your shipping volume.

Which other solutions did I evaluate?

Yes, we evaluated other options. Not disclosing them at this time.

What other advice do I have?

I would also check out EasyPost and Whitepages and see what solution works best for you.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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