Micro Focus LoadRunner Professional Review

Very good controller and a market leader, but not cost effective for small business

What is our primary use case?

In our organization, the solution is required for the testing of the performance of applications, response time, and the utilization of resources.

How has it helped my organization?

Initially, if you wanted to produce the load from different locations, you needed to have a physical machine there. But with time, the new features ensure that you can (if you want to) have one machine in the Pacific and one in North America. You can request and you can test those machines. You can connect and you can create loads from those locations. It's a very good feature. It's made things easier for us.

What is most valuable?

The most useful aspect of the solution is that it provides agents in different geographic locations. 

The controller is the best feature, in my opinion.

What needs improvement?

The solution is very costly. The cost is very high, especially considering a lot of other resources are available now and they are less expensive. For a small organization, it is very difficult to sustain the costs involved in having the solution or the related fees.

The technical support aspect of the solution could be improved.

Their current dashboard and their reporting is still following the earlier waterfall models. If they can add some things in the reporting, and update it so it is more modern, that would be great.

For how long have I used the solution?

I've been using the solution for five years. My organization continues to use it.

What do I think about the stability of the solution?

This is a really stable tool. We haven't had issues with bugs or glitches. It hasn't crashed on us. We've been satisfied with the level of stability it provides.

What do I think about the scalability of the solution?

The solution is quite scalable. We've run tests with 20,000-30,000 users with no problem. You can add as much as you want, depending on the kind of license you hold. There may be certain licenses that offer limitations. However, with the right license, there sholdn't be issues with regard to scaling.

We don't plan on scaling further ourselves. The plan for the future, right now, is to reduce the usage and include some freeware tools to supplement our needs. 

How are customer service and technical support?

The technical support is not as great as we expected them to be. The one or two times we have connected with them, they referred us to a model. They often say they will get back to us instead of helping us immediately. It's not very good.

The last issue we had was related to some specific application. The tool was not able to identify the objects on the screen. We had questions, as they used some technology tool provider, and said they were testing at that time, and had mixed the technology on that screen, on the GUI. Loadrunner was not able to recognize it. They said they would come back to us, but we have not seen any answer from them since then. That was around a year back. We've had many questions since then as well.

In the end, we had to solve it internally, but there is no solution from the tool company. Maybe in the next release it will be resolved.

Which solution did I use previously and why did I switch?

I don't recall looking at other options. We simply decided to go with Loadrunner from the beginning.

How was the initial setup?

The initial setup of the solution was very straightforward, as I recall. It wasn't too complex.

The cloud has allowed for deployments to happen fairly fast. You need one URL and within 15-20 minutes you can have it installed on your local machine.

What about the implementation team?

Due to the fact that the solution has a pretty straightforward initial setup, we didn't need outside assistance. We didn't require the help of integrators or consultants. We handled everything in-house.

What was our ROI?

In terms of ROI, LoadRunner does everything. Web-based applications or free applications have a poor ROI in comparison. You just don't get the same quality.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about how much it costs to run the solution. I know it is expensive, but I don't handle the accounting, so I'm unsure how much our organization actually pays. I don't believe there are other costs beyond the standard licensing fee.

There are different licence tiers. We have the maximum, so so don't have to deal with any limitations at any time.

There's two types of users on the solution. One is the actual testers. In our organization, we have twenty people using this load. The others are virtual users. The licensing is dependent upon the virtual user and you are charged according to how many virtual users are using the application. Around twenty users are virtual in my organization.

Which other solutions did I evaluate?

At the time we started with Loadrunner, it was the leader in the market. Now, of course, we have options. However, back then we did not have any competitors to look at or compare to.

What other advice do I have?

We're partners with Micro Focus.

I'd advise other organizations, if cost is not a problem, to consider LoadRunner, as it is the best product on the market. However, it's not cost-effective for a small company. It's much more suited for enterprises. Smaller companies should look at other options. 

It's a good solution within the market, but it is costly in this region. It is very high. For some it might not make sense when the cost is so high and the support is somewhat lacking.

From an ease of use, installation, deployment, and multi-use tool perspective, I'd rank the solution definitely at an eight or nine out of ten. However, once you include the cost, I'd reduce the ranking to seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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