Micro Focus Real User Monitor Review

Reasonably priced, good reporting, and is reliable but they should use code injection


What is our primary use case?

We use this solution for monitoring. We have a business service and want to know what users are choosing and what the errors are. We also use it to calculate the business level agreements with the user experience.

We are an integration company.

What is most valuable?

The reporting feature is good for us.

What needs improvement?

This technology is considered to be older. We are using the type of data collection that is mirroring traffic from application servers to Real User Monitor servers. Many other vendors such as AppDynamics, and Dynatrace, are using code injection and the values are more true with code injection. But for the mirroring, or data mirroring, it is not as true.

On the technical side, the data mirroring is easier to configure. The code injection needs development. You have to direct the development team on what to do, for you to use the data. For the data mirroring, you can ask the network team to mirror the application server data to my server. You can get all of the data. it is very easy to configure.

Most of the dashboards require a lot of configuration. We are not happy with the dashboard.

It is simple but you need to do some extra configuration, and you need to know another reporting tool that needs to integrate with. It is very difficult to manage this process 

For how long have I used the solution?

I have been using Micro Focus Real User Monitor for more than ten years.

We are using the latest version.

What do I think about the stability of the solution?

This solution is very reliable. It's stable.

What do I think about the scalability of the solution?

Micro Focus Real User Monitor is scalable. It is easy to scale.

We have 50 to 100 users in our organization who are using it. These include administration, implementation, and product owners.

How are customer service and technical support?

Technical support is very responsive.

How was the initial setup?

The initial setup was straightforward. It is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

Our license agreement is a three-year term.

Pricing is reasonable. If I compare with other vendors, other vendors are more expensive.

What other advice do I have?

I would recommend this solution but I would recommend code injection.

I would rate Micro Focus Real User Monitor a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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