Microsoft Bhold Forefront Identity Manager [EOL] Review

Intial setup is simple and easy to understand with a web based GUI but SQL Deadlock needs improvement

What is most valuable?

Synchronization with applications for automation.

How has it helped my organization?

The product is helping the organization to use this as a request based service through which access also gets placed after approval from the portal itself, without human intervention being required.

What needs improvement?

SQL Deadlock issues for performances and internal application bugs.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

Yes, we faced performance issues was not normal or expected behavior.

What do I think about the stability of the solution?

Yes, random deadlock behavior.

What do I think about the scalability of the solution?

For multiple things happening at the same time, we face few problems.

How are customer service and technical support?

Customer Service:

9 out of 10.

Technical Support:

9 out of 10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Yes, initial setup is simple and easy to understand with a Web based GUI.

What about the implementation team?

We used a vendor team and their level of expertise is 10/10.

What was our ROI?

7 out of 10.

Which other solutions did I evaluate?

We didn't evaluate anything other options because FIM fit the requirements.

What other advice do I have?

Go for it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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