MicroStrategy Usher Review

The Universe Designer allows users to manipulate data without facing databases' inherent complexity.


What is most valuable?

The Universe Designer is this product’s most valuable feature because it functions as a semantic layer that allows the users to manipulate data without facing databases' inherent complexity.

How has it helped my organization?

It allows self-service business intelligence, empowering the users and decreasing their dependency on the IT people. It also allows the developers to focus on more value-added activities, so in the end, I consider it a win-win situation.

What needs improvement?

The Web Intelligence graphic capabilities can be improved. They exist, but they are quite basic. These days, users require more advanced graphic capabilities than the ones provided by this version. One example that I can use is that once, we required a waterfall graph and it wasn't available, so we needed a workaround in order to overcome this limitation.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

We have encountered stability issues, but only rarely.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

Technical support is good.

Which solutions did we use previously?

I did not previously use a different solution.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

What other advice do I have?

Evaluate Power BI & MicroStrategy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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