N-able Remote Monitoring & Management Review

Real-time monitoring platform that is stable with good support

What is our primary use case?

We are using this solution to monitor the connectivity of our network devices.

What is most valuable?

We like that this solution is in real-time, it gives us real-time monitoring. 

If there is an issue with the equipment or there is no connectivity, we receive a notification immediately. From the dashboard, we can see which devices are currently down.

What needs improvement?

After testing, we decided not to proceed with this product. It is very good and has many features, but the cost is very expensive so it is beyond our budget. We decided to use other software.

I would like to see notifications sent with SMS. For example, when we are outside or we are working remotely, we wouldn't need an internet connection to know if there are any failures or disconnections in our systems. We would know by receiving an SMS notification.

For how long have I used the solution?

We have been using SolarWinds for three months.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

SolarWinds MSP is scalable.

We have approximately 200 users.

How are customer service and technical support?

We were satisfied with technical support.

Which solution did I use previously and why did I switch?

Previously, we were using PRTG network monitoring. Their features are similar to SolarWinds but the cost is less.

How was the initial setup?

It took three months to deploy SolarWinds MSP. The implementation itself was only a week but the testing took three months.

What about the implementation team?

We did not complete the setup with just our team. We had help from a third-party vendor who completed the setup for us.

What's my experience with pricing, setup cost, and licensing?

It's expensive and out of our budget.

Which other solutions did I evaluate?

Currently, we are testing Cisco Umbrella.

What other advice do I have?

SolarWinds is very good, it's one of the leaders in Gartner Magic Quadrant. The issue is the expense of this product.

We had a team of three to deploy and maintain it during our testing. They are network and system administrators.

While it's expensive, I would definitely recommend this product to others.

I would rate this solution an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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