NetIQ Identity Manager Review
If it works, Designer is a charm, but it can be a pain to keep updated.


Valuable Features

Designer and Analyzer are very nifty tools to deploy new drivers. Also, the iManager fallback for small configuration changes is very handy, but the feature I like the most is the extremely detailed tracing possibilities.

Improvements to My Organization

It saves us a full time employee in account management and once it's in place it is not expensive at all because of the extremely low license fee that is charged by NetIQ in the Netherlands.

Room for Improvement

If it works, Designer is a charm, but it can be a pain to keep updated because of all the Java stuff that regularly goes wrong. A re-installation of the software is necessary in that case.

Use of Solution

We've been using this and previous versions for the past 10 years.

Deployment Issues

Yes, there are some bugs in the bi-directional eDirectory driver, most are fixed now and not all of them apply in every situation.

Stability Issues

Only on the eDirectory of the connected system, which would sometimes crash during driver start-up. We still haven't found a solution for this but it happens only twice a year.

Scalability Issues

No, and we're currently scaling towards 40+ drivers and 120,000+ identities and it just keeps working. I know of big environments where they fan out changes to a second vault and from there fan out to the connected systems. This, however, is because of the level of complexity of what the university wants to achieve, not because the product itself can't handle it. Also, this is a million+ identity vault.

Customer Service and Technical Support

Customer Service:

We've never had official contact with customer service. I do have unofficial contact with them but that's because they're friends.

Technical Support:

I've never needed professional technical support and the community support is excellent.

Previous Solutions

Yes I looked at using different sets of scripts, but they were hard to manage and extremely hard to test.

Initial Setup

The initial setup was straightforward and so was the implementation of the initial AD driver. It became a bit harder when we wanted to change user and group placements. Nothing you can't learn from docs and testing it yourself thoroughly though.

Implementation Team

First implementation was in-house, second and third (moving to bigger production systems) were outsourced. The vendor team I would rate 9/10.

ROI

The ROI for the new, very big implementation is about a year. Keep in mind that licenses for this product cost next to nothing and that in this new project we're phasing out other third party tools which cost a lot of money per year.

Pricing, Setup Cost and Licensing

The costs are unclear but it's an estimated €150,000 to €300,000 for the implementation. We save about half that amount on 14 implementations of other third party software (EduConnector and UMRA's Tools4Ever and ForeFront Identity Manager). License fees amount to about €10,000.- a year for 120,000 identities and about 40 to 50 connected systems.

Other Solutions Considered

Yes, we also looked at Microsoft ForeFront Identity Manager, UMRA's Tools4Ever and EduConnector (local Dutch software vendor).

Other Advice

NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful

3 Comments

Kevin BurnettReal UserTOP 10

Have you considered Oracle's Identity Management solution (OIM)? Oracle is a world-wide company and offers amazing 7x24 support. My experience with their identity solutions are basically, "it just works" too.

08 April 15
it_user216567Real User

OIM pricing is so far out of our budget (literally hundreds of thousands of dollars a year compared to just thousands of dollars) that we have never considered it. Microsoft Forefront was on the table, but its flexibility and ease of management was just not on par with NetIQ IDM.

09 April 15
IMConsultant269Consultant

Nice description Bas, with latest updates it looks to get better and better, especially IDM home which is getting the improved UI. It is one of the best and affordable product on the market and you can't beat event based updates.

15 September 16
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