NetScaler Secure Web Gateway [EOL] Review

A stable component of our Virtual Desktop Integration solution


What is our primary use case?

We primarily use this solution for virtual desktop integration.

What needs improvement?

The pricing of this solution can really be improved.

Improvements could be made to the dashboards.

I would like to see more monitoring, and there could always be deeper information to find out where issues are. This would speed up troubleshooting problems.

Having access to test-systems would help people to learn the product. It also helps us to try things in a test-environment ahead of implementing it for the customer. Issues stemming from updates can be avoided this way.

For how long have I used the solution?

We have been using NetScaler Secure Web Gateway for about two years. We implement this solution for other companies, but we do not use it ourselves.

What do I think about the stability of the solution?

From my point of view, this solution is stable and we haven't had any real issues.

What do I think about the scalability of the solution?

Some of our customers have as many as 30,000 people using this solution.

How are customer service and technical support?

The Citrix technical support is sufficient.

What other advice do I have?

My advice for anybody who is implementing this solution is to find a Citrix specialist to assist. Also, have a good contract to avoid problems.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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