Netskope CASB Review

Easy to set up with good automation and offers good training materials

What is our primary use case?

The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications. 

How has it helped my organization?

Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.

What is most valuable?

Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.

This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.

The automation offered by the product is pretty solid.

The initial setup is straightforward.

The training materials on offer are very good.

The solution can scale.

The stability has been pretty good so far.

What needs improvement?

The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

Their partner piece could be a little bit stronger than what it is right now.

The solution is still pretty new to the CASB environment.

For how long have I used the solution?

We started dealing with the solution in November of last year. It hasn't been that long yet.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.

How are customer service and technical support?

I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.

How was the initial setup?

We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex. 

How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.

What about the implementation team?

We typically do the installation for our customers. We usually sell our implementation services along with the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is designed as a SaaS.

The pricing could always be better, and they need to strengthen their relationship with their partners.

What other advice do I have?

We are resellers of the product.

The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.

Our clients use different deployment models and different clouds for deployment.

I'd advise other companies to use the solution, and implement it now rather than later. 

I'd rate the solution at an eight out of ten.

Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Re-Seller
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