What is most valuable?
We are using the recording session solution and this feature is the most valuable for us.
We installed the ObserveIT clients on Centralized Terminal Servers environment - our support teams go through this environment in order to use the remote access tools and connect to the customer, and support. The application provides us auditing and records of the remote access sessions. We are also using the ObserveIT client on LINUX to record remote access established via the LINUX servers (P2P VPN) to our customers.
How has it helped my organization?
It resolved security issues of the organization by providing audit reports and records to our customers.
What needs improvement?
The tool is still not providing records of tunnels established - we would like to see it in future versions.
The number of slides in the LINUX recorded sessions is incorrect.
For how long have I used the solution?
What was my experience with deployment of the solution?
Everything was clear and, in any case we received great support from the support team.
How are customer service and technical support?
The customer service is great. Technical Support
The technical support is great.
Which solution did I use previously and why did I switch?
What about the implementation team?
Which other solutions did I evaluate?