ObserveIT Review
Easy to implement and configure. Ticketing and incident workflow can be improved.


Valuable Features

Real time recording and investigation of suspected policy infractions. Ease of implementation and configuration. Knowledge, availability and responsiveness of ObserveIT technical team to support our implementation.

Improvements to My Organization

Has allowed us to provide level of assurance of compliance to complicated business policy.

Room for Improvement

OCR capability, support for Mainframe, Ticketing and Incident workflow.

Use of Solution

Recently implemented at end of Q1/2015

Deployment Issues

No issues with ObserveIT but with our own network limitation requiring remediation.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

The ObserveIT professional services team has been excellent, extremely engaged and genuinely concerned with our success.

Technical Support:

Excellent.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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