OptiView XG Review

Packet sniffing allows us to see where there are communication errors between devices.

What is most valuable?

Packet sniffing - it allows us to see where there are communication errors between devices.

How has it helped my organization?

We had two devices that we didn't know what was wrong with them. Communication wasn't working and the graphical interface actually allowed us to see what traffic was being sent to which device. We were able to find out that there was actually double acknowledgments coming from one of the devices. We were able to share that with the coders and ultimately get it fixed.

What needs improvement?

We found that when we used the wireless section of the AirMagnet, we used to have a laptop dedicated to AirMagnet and it actually ran smoother on the laptop. The device still runs AirMagnet the same way the laptop did but it's not as smooth as it ran prior. It probably just needs more memory or needs to be a little more robust.

What do I think about the scalability of the solution?

No issues at all.

How are customer service and technical support?

The only thing we used them for was some licensing. Since then we really haven't called back.

Which solution did I use previously and why did I switch?

We actually used another Fluke Networks solution. It was two of Fluke's separate products and this was a an all-in-one solution.

How was the initial setup?

It's actually very easy. It auto discovers and you can pretty much set it up and let it go. It uses a Windows interface so if you're familiar with Windows computers, it's fairly easy to use.

What other advice do I have?

We were able to try it out so if it's possible for you to try it out, it's definitely worth the trial.

I'd rate it an 8. The wireless portion of it being a little stronger would probably get it a 10.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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