OptiView XG Review

This helps us narrow down if an issue is a network or application problem.

What is most valuable?

I use it most for data capture or to troubleshoot issues on the production floor, because of intermittent issues we're having with communications, not knowing if it's a network problem or an application issue, and this helps us narrow it down.

How has it helped my organization?

When there's an issue of communication, data being dropped, we can prove the network that provided it. That allows the developers or software engineers to work on finding the solution in their area. It tells them that it's in that section. It defines the problem area.

What needs improvement?

The biggest one I can think of right now is probably training. We did have people attend training, but they weren't overly impressed with the training. Other sessions I have taken were OK, but when we first got it they were not thrilled with the instructor.

The reports I got back from the guys I sent to training said the guy spent more time telling stories, war stories and that type, rather than actual training about the product. They got, I won't say turned off, as it was fun at first they said, but they didn't get that much out of the training. Most of the time it was self-learning. I took an online one and that was very good. They went to the class in person.

For how long have I used the solution?

We've had it about two years, but I'm not the main user.

What do I think about the stability of the solution?

Everything is just fine.

What do I think about the scalability of the solution?

We haven't seen any limitations scaling it.

How are customer service and technical support?

I'm not the main user of it, but I would say it's good. We're not having problems with it.

Which solution did I use previously and why did I switch?

We used different solutions, such as Wireshark, but they had limitations. This brought everything to one solution.

How was the initial setup?

It depends on how far into it you want to get. I have not gone that far, but I understood it. It takes some setup to get done, to run a whole network, but we're just slowly adding into it. Discovery of devices, that type of stuff was simple, but it only discovered local devices.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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