OptiView XG Review

When I plug it into a router or switch, it maps my entire network.


What is most valuable?

I like the fact that it can map my whole network when I plug it into my router, my switch, that it can literally discover nodes and clients. That's very helpful, and then drill down to the switch.

How has it helped my organization?

If I'm looking for a client, if I have a MAC address, I can punch in the MAC address and it'll direct me to the switch and the port without me having to home to the switch itself. It can home my whole network, more or less, and find exactly where this MAC address is at. Basically, it streamlines troubleshooting and finding troublesome clients.

What needs improvement?

It didn't used to support 10-gig fiber, which it does now. There wasn't a fiber module, which there is now. It ties into all of your other products, as well, so I'm actually pretty pleased with the product.

For how long have I used the solution?

I don't currently use it, but I have a lot of experience with it, over five years. I used it a couple of times a month.

What do I think about the stability of the solution?

I had some issues with discovery, but it did not crash during those five years.

What do I think about the scalability of the solution?

I did not encounter any scalability issues. It can handle a load.

How are customer service and technical support?

I believe I asked for help once and they were helpful. I had trouble turning a feature on or something and they helped me navigate through it.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. Prior to OptiView, we did not have a tool of this magnitude or this type, so this was the first tool of this type that I've used and I haven't used any competitors.

How was the initial setup?

Initial setup was straightforward. It wasn't tough at all.

What other advice do I have?

You need to be familiar with networking. Some people think you can just kind of plug it in. If you're a PC guy, then you can learn it but you need to understand networking protocols. Basically, have a good solid understanding of networking infrastructure before you purchase this powerful tool.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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