Qualtrics Customer XM is a comprehensive experience management platform that helps businesses understand and improve customer experiences. It enables organizations to collect, analyze, and act on customer feedback in real-time, allowing them to make data-driven decisions and drive customer loyalty.
The most valuable feature of Qualtrics Customer XM is its ability to integrate and correlate data from different sources, allowing for a comprehensive analysis of employee feedback and potential reasons for departure.
This enables organizations to identify areas for improvement and determine individuals who may be struggling or have a low likelihood of success within the company.
Additionally, Qualtrics Customer XM offers various analytic tools that can be used to identify trends and patterns within larger populations.
Users have expressed the need for improvements in terms of the platform's user interface, suggesting that it could be more intuitive and user-friendly.
Additionally, users have mentioned the need for better customization options, particularly in terms of survey design and question types.
Some users have also highlighted the importance of more comprehensive reporting and analytics features to gain deeper insights from the collected data.
The return on investment (ROI) from Qualtrics Customer XM was positive. Users expressed satisfaction with the platform, highlighting its effectiveness in gathering and analyzing customer data. They mentioned that it helped them make informed business decisions, improve customer experience, and drive revenue growth.
The pricing for Qualtrics Customer XM is not standardized, so it is difficult to determine if it is competitive or not.
The primary use case of Qualtrics Customer XM is to gather and analyze customer feedback and experiences. Users utilize the platform to understand customer needs, preferences, and satisfaction levels in order to make informed business decisions and improve overall customer experience.
Customers do not rely on Qualtrics for technical support, instead opting for assistance from a third party.
The user feedback suggests that implementing Qualtrics Customer XM is a complex process that requires the assistance of an implementation partner. An implementation partner is needed for a duration of three to four months.
Qualtrics Customer XM is capable of accommodating growth and is implemented in a wide range of locations.
The stability of Qualtrics Customer XM can be assessed once the first major use case is executed.
With Qualtrics Customer XM, businesses can create and distribute surveys to gather feedback from customers at various touchpoints, such as after a purchase or interaction with customer service. The platform offers a wide range of question types and survey templates, making it easy to design surveys that capture the specific insights businesses need.
The platform's advanced analytics capabilities allow businesses to analyze customer feedback and identify trends and patterns. Qualtrics Customer XM provides powerful text analytics tools that can automatically categorize and analyze open-ended responses, helping businesses uncover valuable insights from unstructured data.
In addition to collecting and analyzing feedback, Qualtrics Customer XM enables businesses to take action on customer insights. The platform offers built-in workflows and collaboration tools that allow businesses to assign tasks, track progress, and ensure that customer feedback is acted upon in a timely manner.
Qualtrics Customer XM also integrates with other systems and data sources, allowing businesses to combine customer feedback with operational and transactional data. This integration enables businesses to gain a holistic view of the customer journey and identify areas for improvement.
Qualtrics Customer XM was previously known as Qualtrics CX, Qualtrics Customer Experience Platform.
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