SAP Hybris PCM Review

Controls product data for channels from one source.


What is most valuable?

  • Controls product data for all channels from one single source
  • Contains and provide a single face related to products across all channels
  • Classifies and categorizes products, manages catalog versions, and imports multiple supplier catalogs

How has it helped my organization?

Our implementation provides the business with the ability to cope with a high volume of orders per day, quickly and successfully in a diversified configurable environment.

What needs improvement?

The solution needs flexibility to integrate into discount, vouchers, and orders.

For how long have I used the solution?

We have been using this solution for two years.

What was my experience with deployment of the solution?

There were some issues in deployment. In the future, we may use the multi-system integration into the system.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How is customer service and technical support?

Customer Service:

Customer service was good.

Technical Support:

We never used technical support.

Which solutions did we use previously?

We used SAP Traditional PCM and ISA.

How was the initial setup?

The setup was complex in terms of integration and resources.

What about the implementation team?

We did a self-augmentation.

What's my experience with pricing, setup cost, and licensing?

Choose the right resources and plan ahead.

Which other solutions did I evaluate?

We evaluated Oracle PCM and Salesforce.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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