SonicWall NSA Review

A very intuitive solution with very user friendly graphic interface


What is our primary use case?

We are end users of this solution and I'm a senior systems administrator.

What is most valuable?

At the end of the day, all the solutions in this category are more or less alike. They all do the same thing in different ways. I've found the best features of NSA are the graphic interface which is very user friendly and I also find the solution to be very intuitive. The product has more features than I can use. 

What needs improvement?

The reporting solution from SonicWall is not the greatest. We have more than two firewalls and I expected we'd get more information from the reporting than we actually do. That area could definitely be improved. I've seen a couple of features on the firewall that I don't have use for because we're not a huge company, we're a 200-user company. The reporting feature is there, it would be nice if it was more detailed. 

The firewall itself has the reporting tool. Obviously, it's not as complete as the solution that they want to sell because they provide it for free. It means that you need to get the software separately in order to get a better understanding of what's going on in your firewall. A good additional feature would be improvement on the firewall reporting feature without needing extra software or extra expense.

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The firmware is very stable and I've never had issues with the stability of the operating system and I was several versions behind until recently. There were some minor bugs but that's because the firmware was not updated. 

How are customer service and technical support?

The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to fix it.

How was the initial setup?

At this office, the firewall was already configured when I started working here, so I only needed to make some adjustments. We have another office that we acquired recently, and I implemented the firewall there. The configuration was pretty straightforward. The graphical interface is very intuitive and that helps. 

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid annually. It's on par with whatever is on the market. They are all the same, so it's not high or low. It's on the same level as any other hardware in the same category.

What other advice do I have?

If I knew what I know today and I was starting from scratch with a SonicWall firewall, I'd get a consultant in for some advice. There are a couple of tricks that for me it would have been nice to know from the beginning because there are some rules in the defaults that I would've been happy to have known before. I would recommend getting a consultant to explain how the thing works, even if it's for a couple of hours.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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