What is our primary use case?
Mainly our customers use this solution as a general firewall.
Currently, our most popular firewall is Fortinet FortiGate 40F. We do have all the way up to 100's, but most of our customers are small, medium-sized businesses.
We have a FortiAnalyzer that resides on Azure and we're getting a FortiManager because of the new capability to roll them out based on the serial number
With FortiManager and FortiAnalyzer, you have many more capabilities than you do with SonicWall.
How has it helped my organization?
I wouldn't say that. If it has no impact on them, it's doing its job correctly.
What is most valuable?
There are no specific features that you can say are better than anything else. It's very flexible and it meets our customer's needs.
What needs improvement?
The Fortinet Firewall is not the easiest firewall to maintain, nor is to set up and configure. Checkpoint and Sonos are much easier.
SonicWall, from my point of view is the same category as Fortinet. Checkpoint and Sonos are easier to use, but they don't have as many features as SonicWall.
You can do zero-trust networking with SonicWall, but it's not easy. Also, their desktop anti-virus sucks.
For how long have I used the solution?
I have been using SonicWall since it was Netscreen — which was years ago.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
When you buy it based on the load that you expect to use, there are no scalability issues, unless you swap them out.
How are customer service and technical support?
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be third. I would give SonicWall's tech support a rating of 7.5 to eight.
The structure of dealing with them is good. Once you get through to a support person, the support is very good. But getting through, getting to the point where you have someone on the line can be difficult.
Overall, they're good at their job and they speak English.
The level of tech support varies: sometimes you get lucky and they're exceptional, and sometimes it's somebody that isn't that good.
How was the initial setup?
If you don't set it up correctly, you are putting your customer's network at risk. They still haven't fixed a lot of the little issues that Dell introduced into the product line, but they're trying.
There are settings that if you don't set them correctly, you could potentially jeopardize your customer's network.
SonicWall is probably easier to set up than Fortinet.
What's my experience with pricing, setup cost, and licensing?
The pricing of SonicWall is still in line with Fortinet and Checkpoint. Personally, if I were presented with a decision between SonicWall, Checkpoint, or Fortinet, it would be a no-brainer.
What other advice do I have?
If you're interested in SonicWall, consider checkpoint or Fortinet first.
On a scale from one to ten, I would give this solution a rating of seven.
They don't have independent testing. They haven't been independently rated — or another way to put it: Gardner rates them poorly. Because of this, we can't sell SonicWall to customers as easily as we can sell Fortinet or Checkpoint.
Which deployment model are you using for this solution?