Splunk Review

A complete solution that satisfies the needs of our clients, but it is complex to set up and use

What is our primary use case?

We are a software development company and Splunk is one of the products that we have implemented for our clients. It is used for log analytics as well as the mobile SDK for checking the stability of mobile applications.

What is most valuable?

It's the completeness of the solution that we like the most. It has a solution for backend log analytics, but also one for mobile applications.

What needs improvement?

Our two main complaints are about the difficulty of the initial setup and the licensing model.

The billing model is a little bit complicated because you have to predict in advance how much data you'll have and how much storage you'll need. When you start, you don't really have those numbers but to get the licensing, you need them. It is only at that point that you'll know how much the product is going to cost you.

For how long have I used the solution?

I have been working with Splunk for more than five years.

What do I think about the stability of the solution?

There have been no issues in particular. What we are using has not been that heavy.

What do I think about the scalability of the solution?

We have not had any problems with respect to scalability.

How are customer service and technical support?

Based on when we have been in contact with them, I think that technical support was fine.

I'm not sure if they have different support models but I think it took a long time for them to respond. It may be a consequence of the support contract our client had with them.

How was the initial setup?

This is a complicated product to use and you need constant help to set it up. I really wish that it was easier to set up and use.

What about the implementation team?

We do not have any dedicated people who are working on Splunk, but we have a team of approximately 100 people that are responsible for the development of mobile applications, backend systems, DevOps, etc.

What's my experience with pricing, setup cost, and licensing?

I think that most of the log analytics solutions are expensive and I'm not sure if it's worth it. However, I wish that they were less expensive. I am not talking about a single product but rather, all of the ones that are in the domain of log analytics.

What other advice do I have?

Splunk is a good product but I would definitely tell people to analyze their requirements to see if Splunk fits their use case, or not. The licensing model is very complicated, so if there is a product that has a better licensing model then it would probably be good to start with that. Then, later on, if the product is not working well enough, then they can switch to Splunk. At that point, they will have knowledge of the data they are using and will understand the costs that they might incur while using it. 

The only way that I would suggest somebody use this as their first solution is if they already had all of the data that is required to get a cost estimate.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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