Splunk Review

Has good security features but needs a better pricing model


What is most valuable?

Because I'm security focused, I prefer the security features such as Splunk Phantom and Splunk Enterprise Security.

What needs improvement?

We need to get a Splunk Cloud instance inside South Africa's borders. At this stage, we are pushing Splunk Cloud, but it is not yet within South Africa's borders. So we've got data sovereignty issues, especially with government organizations.

Technical support could be improved as well.

Splunk can be an expensive solution. I think that they need to change their pricing model. At present, it is based on the number of gigabytes that you ingest into the Splunk system. Their competitors are now starting with a pricing model where you pay per device talking back. If Splunk could have a similar alternative, it would then allow people to choose the data model they want such as set data or a set number of devices.

For how long have I used the solution?

I have been using Splunk for three years.

How are customer service and technical support?

The technical support here in South Africa hasn't been great, but I understand why as we make up less than 3% of Splunk's total revenue in the world.

How was the initial setup?

The initial setup isn't overly complex, but it's not easy either.

What's my experience with pricing, setup cost, and licensing?

The pricing model is based on the number of gigabytes that you ingest into the Splunk system. So it can be an expensive solution.

What other advice do I have?

Plan your requirements properly from the beginning so that you can get the most value in a shorter space of time.

On a scale from one to ten, I would rate Splunk at six.

**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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