Splunk Review

Quickly searches logs, performance data, and other inputs to assist with troubleshooting


What is our primary use case?

Operational intelligence monitoring for several different systems. We collect logs from applications and performance data from hardware, as well as information pulled from databases.

How has it helped my organization?

The ability to quickly search logs, performance data, and other inputs has helped tremendously with troubleshooting. The visualizations are easy and well received by business and management users. 

What is most valuable?

It is ease to integrate with other solutions, like Slack, JIRA, Remedy, etc. 

For how long have I used the solution?

Three to five years.

How is customer service and technical support?

The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.

What's my experience with pricing, setup cost, and licensing?

The licensing model can be expensive, but the value it provides is significant.

What other advice do I have?

The recent acquisition of Phantom makes the future seem bright with more automated responses.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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