Thycotic Secret Server Review
Installation and setup is straightforward. Custom reporting and scheduling is available.

Valuable Features

  • Ease of installation
  • Folders
  • Secret attachments
  • Custom templates and password policies
  • Custom reporting and scheduling
  • Discovery service
  • Too many great features to list here

Improvements to My Organization

  • Better adoption of PAM

Room for Improvement

Referring to Secret Server v10, we want the ability to add subfolders to the "\Personal Folders" container. We had to rename it to "\Personal Secrets" to avoid confusion. Otherwise, you can create as many top-level folders and subfolders as you like. A minor annoyance for an otherwise awesome product.

Use of Solution

I have used it for 2+ years.

Deployment Issues

No issues during deployment: Get your SQL cluster deployed, check your prerequisites, run the installer. Log in and start configuring. That was really it.

Stability Issues

We have not encountered any stability issues; been rock solid since production deployment.

Scalability Issues

We have not encountered any scalability issues. Performance issues with a few hundred users and thousands of secrets has been negligible; running on hardware.

Customer Service and Technical Support

Customer Service:

Customer service is excellent. Customer relations and tech support have both been quick to respond and knowledgeable.

Technical Support:

I rate technical support 8/10. There's always room for improvement when it comes to tech support, but compared to other big name companies, Thycotic tech support stands out among the top.

Previous Solutions

We had another product before switching. Secret Server crushed the old solution.

Initial Setup

Initial setup was very straightforward compared to the competition.

Implementation Team

We implemented it ourselves; it was pretty straightforward.

Pricing, Setup Cost and Licensing

Look at their edition/feature comparison chart and decide which version suits you best. Note that clustering requires the Enterprise Plus edition. You're also allowed to install a lab and QA environment with your license which will help with pre-prod testing.

Other Solutions Considered

Before choosing, we looked at other vendors such as LastPass, 1Password, CyberArk, PasswordManager, PasswordState, BeyondTrust, Quest, CA, etc. In the end, the cost, features, and ease of deployment simply beat the competition.

An enterprise-class PAM system will always have complexities to deal with. However, some competitive products literally require a professional services engineer to come onsite if you want it done properly. Secret Server was comparatively easy to setup and get running on our own.

Other Advice

Thycotic Secret Server is an excellent product; we're very happy with it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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